Shipping policy
This document describes Lunar Alchemy Publishing Company’s shipping policy for books and products from ToraMoon.com (the “Site”) or Tora’s Mystical Emporium (Shop.ToraMoon.com).
Places We Ship To
Currently, we ONLY sell and ship our books and products within the United States.
Digital Products
Ebooks are delivered instantly by an email from BookFunnel to the email address you used at checkout. If you do not see it, please check your Spam, or if using Gmail, check your promotions tab. See our FAQs for more information on delivery of your ebooks from BookFunnel.
Other digital products are available for instant download. A follow-up link will be included in your confirmation email.
Processing Time
We are a small business. We process your orders within 5-7 business days after we’ve verified your payment.
Shipping Information
We primarily use USPS and UPS to ship your packages. Once your order is shipped you will receive an email notification with the shipping carrier and tracking number.
Please ensure you provide us with a complete and accurate delivery address, including the name of the recipient. Please include your email address so we can contact you in case there is a problem. We do not take any responsibility or liablilty for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.
If the package is returned as non-deliverable, we will issue a store credit in the form of an E-Gift Card for the net price of your item(s) minus the shipping charge.
Shipping Times
Shipping time depends on where you live, but it usually takes 4-8 days in the United States. Please allow for longer delivery times during the holidays.
Unless you upgrade your shipping, books are shipped media mail which is NOT insured and may take up to 14 business days for delivery.
Multiple Packages
You may receive multiple packages as we ship some products separately, like books, mugs, and tees.
Shipping Cost
Shipping costs are calculated based on weight of product, the shipping option you choose, and distance from our warehouse.
Shipping fees are non-refundable.
Shipping Fees
If you refuse any shipments from Tora Moon or Tora’s Mystical Emporium, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued. Shipping fees are non-refundable.
Delivered But Not Received
If your tracking information states that your package was delivered, and you have not received it, you must contact the delivery carrier and address the issue directly with them. We do not hold or accept responsibility for packages that have been stated as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
All orders are automatically processed on our secure merchant processor and sent for production and shipment as soon as they are placed. During this process we incur irreversible fees.
If you cancel your order BEFORE it has been shipped, you will be assessed a 15% cancellation fee + $1.50 processing fee.
If you cancel your order after your order has been shipped, you will be assessed a 15% cancellation fee + $1.50 processing fee + Shipping & Handling fees.
Refund Policy
Digital Products. There is absolutely NO REFUNDS for any electronic products (ebooks, digital downloads, etc.) or personalized merchandise.
For printed books and merchandise. We offer a 30-day refund on any items that are damaged or faulty upon delivery. We do not refund for changing your mind.
You must contact us for instructions on where and how to return your product. Customers are responsible for the shipping costs of returned items.
For more details, please refer to our complete refund policy.